Navigating our way through a global pandemic, the likes of which many in Europe will have never experienced before is one thing, managing through a recovery is a new challenge. Difficult decisions around resourcing, working arrangements and go to market strategies along with the primary goal of keeping our people safe all take up valuable time.
There are three key components which can be adopted to support this difficult time:
1. Communicate with employees. Don’t be afraid to talk openly with employees as to the challenges faced by the company. Where are the pressure points? Where do you need them to focus time and attention? Communicating openly and transparently fosters a sense of engagement and teamwork. Communication need not be a 60 minute ‘death by power point’ slide show – a more frequent but less intensive briefing is more conducive highlighting the salient points.
2. Quick responsiveness to customer queries enable lines of communication to those customers to stay open. They, much like you, will be experiencing similar challenges and you are in a position to alleviate some pain. It wont be forgotten by the customer.
3. Don’t forget to build for the future. A road to recovery can be bumpy but retaining an eye of future endeavours and opportunities enables you to understand what will be required of you in the medium to long term. Will customer requirements change? Are there new opportunities to investigate and new contacts to establish? The fusion between short and medium to long term thinking is important. Creating time to step back from the here and now to think is beneficial.
Here at Reznor we look to the future with optimism, powered by great people who ‘get it’. We have depth in our technical knowledge fuelled by a great range of products & value added services.
We look for the long term and Creating a Better Tomorrow Every Day.
For a discussion on collaboration, our products or value added services contact Richard Leese on 01384 489705 or [email protected]
www.nortekhvac.com